Privacy policy

This privacy policy applies to personal information that Lucky Qi collects through:

• Online interactions: Including our website, mobile applications, social media platforms, and other online channels.

• Offline interactions: Such as when you visit our store, attend events, or contact us by phone.

• Trusted third-party sources: Including advertising platforms and social media platforms.

Lucky Qi collects the following personal information:

• Contact Information: Your name, email address, phone number, shipping address, and billing address.

• Account Information: Your username and password.

• Preferences: Your interests, feedback, and comments.

• Browsing Data: Your activity on our website, device information, IP address, and data collected through cookies, web beacons, or similar technologies.

• Third-party Data: Information from our service partners, including social media data or relevant advertising.

We use cookies and similar technologies to enhance your user experience when you interact with our website and online platforms. These technologies help:

• Improve user experience.

• Analyze browsing behavior.

• Personalize content and advertising. You can learn more about or adjust your cookie preferences through your browser settings.

Lucky Qi uses your personal information to:

• Process and complete orders.

• Provide customer support services, including answering questions and providing technical assistance.

• Send promotional information, special offers, and product updates (with your consent).

• Improve our services and online shopping experience.

• Ensure security and prevent fraud.

We do not sell, rent, or share your personal information with third parties, except:

• Shipping partners: To process and deliver orders.

• Service providers: To assist with business operations such as payments, marketing, or data analysis.

• Legal requirements: When required by law or to protect the legal rights of Lucky Qi.

• Business transfers: In the event of a merger, acquisition, or sale of the company.

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure.

You have the right to:

• Access, correct, or request deletion of your personal information.

• Withdraw your consent to data processing activities.

• File a complaint about the processing of your personal information through the contact information below.

If you have any questions or requests regarding our privacy policy, please contact:

• Email: support@luckyqi.com.vn

• Address: The Estella, đường 25, P. An Phú, Q.2, TP.Thủ Đức, TP.Hồ Chí Minh

This policy may be updated periodically to reflect changes in our business operations or applicable laws. The most current version will be posted on our website.

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Thank you for trusting Lucky Qi. We are committed to providing you with satisfaction and protecting your privacy!